Help

Getting started with Cinando

What is Cinando ?

Cinando is the premier online network for film professionals offering you the best tools to navigate the film industry: contacts, films, projects in development, market attendees & screening schedules, screeners… it’s all here!

Who is eligible for a Cinando subscription ?

Only professionals working on feature film within the cinema industry are granted access to Cinando: mainly producers, distributors, sales agents and film festivals, as well as TV broadcasters and distributors, VOD platforms, law firms or service companies that specialize in the cinema and entertainment industry. Please remember that only companies can register for Cinando. Sub-profiles are then added for staff members to the company account. Freelancers cannot submit a subscription request. Every subscription request must be approved by the Cinando team.

What is the price of a yearly subscription and how can I pay ?

The subscription fee is 149 euros a year. You can pay online by credit card (all major credit cards are accepted). To subscribe as a new customer, simply click ‘Register’ on the home page and follow the instructions.

How do I renew my subscription ?

To renew your subscription, log in to your existing account. Open the dropdown menu in the upper right corner of your screen and click on ‘Account’. Click on ‘Renew Now’ next to the account you wish to renew. Then follow the instructions. Please note that you can receive complimentary Cinando access when registering with our international market partners. Contact us at contactus@cinando.com for more information.

Once I have registered my company, how many staff members can join Cinando ?

Each subscription is attached to a company, so you can add as many staff members as you need. Once a new profile is created, the new staff member will receive an email to set her/his password.

I work for different companies. Can I have several Cinando profiles? How do I navigate Cinando between different accounts ?

Yes, you can navigate Cinando with any of your profiles. To switch companies to navigate, go to the 'My Cinando' dropdown menu in the upper left corner of your screen and select the company under ‘Switch within my companies’.

Manage My Account

What is ‘My Data’ ?

Cinando’s ‘My Data’ is your private interface to customize everything about your company, your personal profile, your account and your screeners. You can access ‘My Data’ by selecting any of the options under ‘Manage My Data’ in the dropdown menu.

How do I manage & update my information on Cinando ?

Open the dropdown menu in the upper right corner of your screen and access all your information in the ‘Manage My Data’ part. Update information about your company, your personal profile, your account and your screeners.

Who can edit information on my company profile ?

Only staff members of the company who have been designated ‘admin’ of the account can edit your company information. You can manage the edit rights of your staff members by going to ‘My Data’ in the ‘Staff’ tab. Select the ‘Edit’ button and then click on ‘Yes’ or ‘No’ under ‘Admin Rights’.

How do I add/delete a staff member to my Company ?

Click on ‘Staff’ in your ‘My Data’, then ‘+Add a new staff member’. Fill in the required information in ‘Basic Information’ in order to validate the new profile and click on ‘Save’. Your staff member will then receive an email to set her/his password. Each staff member on Cinando has a private login (his/her email address) and a private password. If you wish to delete a staff member you can go to his/her profile in ‘Staff’ and click ‘Edit’ in the Settings box and on ‘Delete this profile’.

How do I organize the visibility ranking of my staff members ?

Click on ‘Staff’ in your ‘My Data’. On the left-hand side of each staff member, you will see a number that indicates in what order your company staff appears on Cinando. Click on ‘Organize’ in the ‘Staff Ranking’ section to change the ranking of your staff and ‘Save’.

How can I delete my Company account ?

Access the ‘Company’ section in the roll over at the upper right corner of your screen. In the settings box, click on the edit pen icon and select ‘Delete My Company’.

How do I change my password or login ?

Open the 'My Cinando' dropdown menu on the upper right corner of the screener and click on ‘Settings’ (the wheel icon). Click on ‘Change My Password’ or ‘Change My Login’.

How do I hide my email address from Cinando users ?

Go to your ‘Staff’ profile page in ‘My Data’. Click ‘Edit’ in the Basic Information part and check the box ’Hide my email address’.

How do I set my language by default ?

You can choose your language (English, Spanish or Mandarin) by clicking on the corresponding flag on the upper right corner of the black header.

How do I obtain an invoice for my subscription or screener related payments ?

Once you are logged in to your Cinando account, open the 'My Cinando' dropdown menu in the upper left corner of your screen and click on ‘My Account’. Scroll down to your Account History and click on ‘View invoice’ in green next to the transaction you need an invoice for.

Network & Search

How do I find companies, people and films on Cinando?

To find companies, people and films on Cinando, you can either search in the general toolbar “Search Film, Company, People…” or detail your search by selecting a specific ‘Companies’, ‘People’ or ‘Films’ tab and filling out your search filters in the search box.

What is the difference between the Cinando mode and a market mode?

You can search in the general Cinando database or in featured market modes to get ready for your next market. There are 3 ways to switch between the general Cinando mode and other featured market modes: in the top header of the website, in the ‘Search in’ sidebar left of the search results or in all individual company, people or film pages.

How can I save and export my search results?

If you wish to save the results of a specific search you can click on ‘Add to list’ on top of the results and create a specific list for those search results or add those to an existing list. You will find all your saved lists in the 'My Cinando' dropdown menu in ‘My Lists’. If you want to export your search, you can do so by clicking on the XLS button to export your list to Excel. 

How do I save my search filters?

You can save specific search filters within ‘Companies’, ‘People’ and ‘Films’ for future use by clicking on ‘Search’ on top of the search tool. Once you have named your new filter, you can access it via a shortcut above the search tool and manage your search filters in the 'My Cinando' dropdown menu in ‘My Search Filters’. You can choose to receive updates via email to find out about new results.

How do I access My Messages?

‘My Messages’ is your private mailbox on Cinando. Access ‘My Messages’ in the 'My Cinando' dropdown menu in the upper right corner of your screen.

How do I send a private message?

You can message any Cinando member who has a valid account via a private message by clicking on the private message icon either directly on their profile or in the ‘People’ search. You can also send a message by accessing ‘My Messages’ in the dropdown menu in the upper right corner of your screen.You can attach a file to your message (picture or PDF, 5MBmax). Once you have sent your message and your message has been seen by the recipient, you will see a mention ‘Seen’ appear on the left side of the messaging tool.

How do I manage My Messages?

If you receive a new message in a new or existing conversation, you will see a notification on your profile picture in the upper right corner of your screen. In ‘My Messages’ you will see new messages marked with a red number on the left side of the messaging tool.
You can archive any message or full conversation by clicking on the archive icon next to the message or the entire conversation on the left side of the messaging tool.

There are 4 ways you can filter your messages

1. ‘Inbox’ (see all messages received)

2. ‘All+archived’ (see all messages even the ones you have archived)

3. ‘Unread’ (see all the messages you haven’t read yet)

4. ‘Unreplied’ (see all messages you haven’t replied to yet).

Can I send an email to any Cinando member?

You can send an email to any Cinando member who has a valid account and who chose to make their personal or corporate email address visible by clicking on the emailing icon either directly on their profile or in the ‘People’ search.

Market prep

How do I prepare for my next Market?

Access one of our featured market modes to find out more about your next market: attendees, films, complete screening and conference schedules and other information including venues, a map and more.  Download our free Cinando app for iPhone and Android to access information on-the-go.

Where do I find Screenings and Conferences for my next Market?

In the market mode you can access the complete ‘Screening Schedule’ of the Market next to ‘ Films’. On this page you can filter your search in the ‘My Search’ part and display your search results by day (click on ‘Daily view’) or by title (click on ‘Title view’). Next to the ‘Screening Schedule’, you will also find the ‘Conferences’.

Can I add Screening and Conference schedules to my personal Agenda?

You can add screening and conferences to your private agenda by clicking on the Agenda icon next to the screening or the conference you plan to attend.

Where do I find practical information about my next Market?  

In the ‘Info’ tab you will have access to practical information available for a featured market. There you will also find a list of venues and a map showing those venues.

How can I indicate my Market attendance on my profile page?

You are not able to tag your market attendance. As Cinando is in partnership with the main international markets, we update your attendance accordingly upon receiving the official attendees’ lists from the respective market.

How can I mention my temporary Market address?

Go to your ‘My Data’ interface and select the Market you’re attending in the ‘Markets’ tab. Input your market address and contact details at this specific Market in the ‘Company’ section. Please choose whether the address is an office (accessible for postal deliveries and meetings) or solely a contact address (for postal and calls).

How can I add my Market Line-up screening schedule?

You are not able to tag your Market Line-up screening schedule. Once we receive the official screening schedules, we will update your film pages accordingly.

Showcase yourself on Cinando

What are ‘News’ on Cinando?

You can share your personal information and current accomplishments (i.e. released films, nominations and awards, beginning of shooting, new division…) in the Cinando ‘News’. Each post you create is visible to anyone logged onto Cinando on the welcome page when you scroll below the trailers and also in the ‘News’ tab.

How do I post a News?

To create a news post, you can go to the ‘News’ tab or on the welcome page when you scroll below the trailers by clicking on ‘Post News’. You can attach a picture up to 5 MB.

How do I edit or delete a news post?

You can edit or delete a news post by going to the ‘News’ tab or on the welcome page when you scroll below the trailers and clicking on the edit or delete button on the News post you wish to edit or delete.

How do I react to a news post published on my newsfeed?

You can react on the spot to published news posts by adding comments, sharing them on Facebook, Twitter, Linkedin or via email on each news post.

Can I add my company promoreel to my Account?

You can add a promoreel to your account in ‘Company’ in ‘My Data’ to feature your company activity.

How do I create a film page?

Go to your company profile by selecting one of the options in the dropdown menu. Click on the ‘Films’ tab then ‘+Add a New Film’. In order for the film page to save, be sure to fill in all of the required information (title, your company’s role in the film, genre, countries of production and year of production). If your film has a market screening, the information will automatically be added by the Cinando team.

How do I upload stills and/or a trailer/promo-reel to a film page?

Go to ‘Films’ in ‘My Data’. Scroll down and select the film page in which you want to upload Media. In the Media section of your film page, you can add pictures by clicking ‘Edit’ thumbnail. In addition, you can add documents, trailer(s) and a screener by clicking "+Add"' next to the desired option.

How can I mention that my films are selected in a film festival line up?

Go to your appropriate film page then click ‘Edit’ in the Festivals & Awards section and fill in the festival information. For leading international festivals, the information is managed and verified by the Cinando team.

How can I hide a specific film from Cinando users?

Go to your appropriate film page and click on ‘Edit’ in the settings box and click on ‘Yes’ to hide the film page.

How can I select countries where the rights of the film are available?

Go to your film page and click ‘Edit’ in the ‘Basic Information’ box. Your ‘Role’ in the film must include ‘Distributor’ or ‘Sales agent’ in order to select countries in which the film is available. Once you have indicated your role as distributor, you will see a ‘Distributor’ or ‘Sales’ section just under ‘Role’, where you can select available territories and your rights to the film.  

What is the Buyer’s status & how do I receive this status for my company?

Cinando’s certified Buyer status validates that a company’s activity frequently consists of buying (sales agents, distribution companies…). You cannot appoint yourself as a Buyer on Cinando as it is certified information and thus is subject to approval. Our Certified Buyers Committee will review your profile to determine if your Company should receive a Buyer’s status depending your market attendance, acquisitions and film library titles.

How can I be listed as a buyer?

Once your Company has been approved as a certified Buyer, you will be able to designate each staff member as a ‘buyer’.  

Host Screeners on Cinando

What is the pricing of the Cinando Screeners service?

The Cinando Screeners service has an additional fee that can be paid through online micropayments. To be able to upload a screener, you first need to check if your company account has enough credit.

To check your Cinando Screeners account balance or to add credits to your account, go to ‘Account’ (accessible directly via the dropdown menu on the Cinando homepage). All designated administrators in your company can use these credits.

Cinando Screeners pricing per upload:

How secure is Cinando?

Making your screener safe is our priority. Access to Cinando is restricted to film industry professionals. The Cinando team regularly updates the Cinando database and pays particular attention to the eligibility of its members and potential subscribers. When you choose to upload a film onto Cinando, you maintain total control of the screener. From visibility to the viewing rights and more, you choose who is allowed to watch your films among the Cinando community: distributors, sales agents, festivals, all members, or by invitation only. In addition, you can hide your film at any time as well as send personal invitations, even to non-Cinando members. You can also restrict access more precisely with geo-blocking (restrict access only to countries where the film rights are available in your film page).

...and that's not all! To make sure your screeners are absolutely secure, we employ the safest technology: your files are protected by cutting-edge DRM security and cannot be downloaded by any third party. Moreover, each film is protected by non-removable individual watermark. In addition, you get access to detailed viewing statistics in your ‘Screener Activity’.

How do I upload a screener on my Company’s account?

Step 1: Remember that before uploading your screener you have to create a film page, fill all the required information and add a landscape and portrait photo. In order to do this, open the dropdown menu on the upper right side of your screen and click on ‘Company’ to access your ‘My Data’ interface. There click on ‘Films’ > +Add a New Film. Once your film page is set, you are ready to upload the screener.

Step 2: There are 2 ways to upload a screener:

1. In your film page, click on ‘+Add’ next to the Screener section in the ‘Media’ box.

2. In ‘My Data’, you can also go to ‘Screeners’ and select ‘Screener Manager’. There you can enter your film title in the search field and click on ‘+Upload screener’.

Step 3: Select a quality package for your screener and click on ‘Select’. Confirm the purchase and follow the upload instructions. You will be redirected to the upload page, select ‘browse’, choose your file and the upload region in which you are based. Wait for the file to be uploaded until the mentions ‘Thank you for uploading! Now you can leave this tab’ appears. You can then ‘Close’ the uploader.

Step 4: You now have to wait for the file to be encoded on the platform (the screener won’t be available right now – it needs a few hours to be encoded to our standard format and to be encrypted). You will receive an email once your screener has been encoded asking you to check and validate the screener.

Step 5: In order to validate the screener, click on the link in the email you have received or log into Cinando and go to ‘My Data’ > ‘Screener Manager’ and click on the edit pen icon next to the screener. Once you are on the screener page, check the film quality (image, sound, duration, english subtitles, end credits). If everything looks fine, click on ‘Validate’.

Step 6: Once you have validated your screener, please make sure to set the viewing rights for your screener (on the left-hand side of the screener page). Here are the options from which you can choose from:

1. Grant direct access to the categories of users of your choosing (approved distributors, approved sales agents, approved festivals, Europa cinema members or All Cinando members).

2. Choose ‘Invitations requests allowed’ if you allow Cinando users to send you a request to watch your film which you can either accept or decline.

3. Select the box ‘Geo-blocking option’ if you wish to restrict access only to countries where the film is available (based on the countries you select as available when updating the film page).  

4. You can also hide the film from all Cinando users. You will still be able to send out individual invitations to people of your choosing, and they will be the only ones who can access the screener.

Warning: Cinando Screeners doesn’t support film replacement function. It means once you upload the film, you cannot change or replace it unless there has been an error in the Cinando encoder. Otherwise you need to pay for an extra upload fee.

If the file has a problem, please first check the original file that you have uploaded. The file needs to conform with the technical requirements listed below. If the problem doesn’t come from your file, please contact us at contactus@cinando.com

What are the technical requirements to upload a screener?

You can only upload a digital file.

1. Editorial rules for uploading screeners on Cinando:

   1. All videos should be dubbed or subtitled in English, to be understandable by international buyers, festival programmers, etc.

   2. No advertising, before, during or after the video

   3. No blank sections

   4. No test patterns or countdowns at the start of the video

   5. Image and sound should be correctly synchronized

   
   

2. Internet connection recommendations:

   The upload process depends on your internet connection (bandwidth) and the file size. We recommend upload from a connection 2 Mbits per second or faster. Using a 256 Kbit/s connection, a file of 2 GB takes up to 10 hours. If uploading a very large file, you may need a connection of around 10 Mbit per second.

   
   

3. Browser recommendations:

   You need an up-to-date web browser to upload high quality videos. This includes the two most recent versions of all major browsers. We recommended you to use browsers such as Chrome or FireFox. You also need an up-to-date operating system.

   
   

4. Video upload recommendations:

   1. Max file size 5GB per video

   2. Accepted formats: .mp[e]g / .vob / .avi / .mov / .mp4

   3. Recommended codecs: MJPEG, Apple ProRes, H264 (bitrate if possible) > 2MBit/s and uncompressed (very large file)

   4. Resolution: PAL and NTSC (as well as SECAM) from 720x400px up to Full HD material (1920x1080px)

   5. Audio: 48kHz sound PCM (only uncompressed) / MP3 / AAC (if possible > 160 kBit/s)

   6. File must be multiplexed (audio and video in one file)

   7. Avoid interlaced videos – this results in bad video quality. Upload only -progressive or de-interlaced videos

   8. Ensure the video has no color bar, or blackness before or after it ends

   9. Subtitles must be integrated/burned into the image

If you need to reformat your file, please use the free software Handbrake and use the documentation here to help you.

How do I set viewing rights for my screener?

In order to set viewing rights for your screener, go to ‘My Data’ > ‘Screener Manager’ and click on the edit pen icon next to the screener. Here are the options from which you can choose from:

1. Grant direct access to the categories of users of your choosing (approved distributors, approved sales agents, approved festivals, Europa cinema members or All Cinando members).

2. Choose ‘Invitations requests allowed’ if you allow Cinando users to send you a request to watch your film which you can either accept or decline.

3. Select the box ‘Geo-blocking option’ if you wish to restrict access only to countries where the film is available (based on the countries you select as available when updating the film page).  

4. You can also hide the film from all Cinando users. You will still be able to send out individual invitations to people of your choosing, and they will be the only ones who can access the screener.

Can I hide/delete my screener?

You can hide or delete your screener at any time by going to the film page in ‘My Data’ and clicking on the trash icon to delete the screener or on the edit button to access the screener page.

Warning :

1. If you choose to delete the screener, please note that you will no longer be able to access the viewing stats for this screener. We recommend to first download the statistics from the ‘Screener Activity’ tab by clicking on ‘Download reports’ or ‘Download selected reports’.

2. Cinando Screeners doesn’t support film replacement function, so if you choose to delete the screener to upload a new one you will be charged an extra upload fee.

Send Screener invites with Cinando

How can I send a private screener invitation?

To send out a private screener invitation, go to the dropdown menu and select ‘Send Invites’ or go to ‘My Data’ and click on ‘New Invitation’. There you will be able to select one or several titles to send to anyone you want (cinando or non-cinando member).

You can send out screener invitations from the Cinando mailer system or from your own personal email via a short url link.

The Cinando screener invite system is also available on-the-go via the Cinando Invite for smartphone app. Go to invite.cinando.com and add the shortcut to your phone home screen. Find out more here.  

Can I send an invitation link to several people at once?

You can’t send an invitation link to several people at once. However, you can choose to send a sharable invitation link to one person. In the invitation tool you can click on ‘allow to share invitation’ and choose how many times the screener can be shared by the invitee.

Can I send a screener invitation to someone not registered on Cinando?

Yes, you can easily send a screener invitation to all Cinando members as well as any non-member. If you sent out an invite to a non Cinando member, your invitee will be able to access the invite by creating a guest login at www.cinando.com/screeners. This guest login for non Cinando members is restricted to screener invites and does not give access to any other Cinando services.

How do I manage my sent invites?

The ‘Screener Activity’ tab is where you manage your screener invitations. You can revoke, renew and resend invites in this section as well as view which type of invitation each invitee received and receive viewing reports.

How do I track who has watched my films?

In ‘Screener Activity’ you can access detailed viewing reports on who has watched your films and for how long.

Watch Screeners on Cinando

Where can I find screeners to watch on Cinando?

You can choose to watch a screener now or to add it to your ‘My watch later screeners’ list by clicking on ‘Watch it later’ on the film page. You will be able to access this list by going to ‘My Lists’ in the dropdown menu on the upper right corner of your screen.
You can also filter your search directly in ‘Films’ by showing only films for which screeners are available by clicking on ‘Screeners only’ in the search.

How can I manage my viewings?

You can choose to watch a screener now or to add it to “My Watch Later Playlist”. You will be able to access this list by going to ‘My Lists’ in the dropdown menu on the upper right corner of your screen.
You can also access all the screeners you have watched in ‘My Lists’ in ‘My watched screeners’.
The ‘My Lists’ page is also where you will find all the screener invitations you have received.

Where can I find trailers on Cinando?

In the ‘Films’ search tab, films that appear with a trailer logo are those for which a trailer is available to watch.

Can I watch screeners on my tablet?

You can watch screeners for which you have received an invitation on tablet (iPad and Android) via the dedicated ‘Cinando Screeners’ app available on the Appstore here and the Playstore here.

To see the screeners on your tablet, you must first activate your invitation by clicking on the invitation link.

 

FAQ Cinando Subtitles

What is Cinando Subtitles (also known as CinandoST)?

Cinando Subtitles is a new tool on Cinando that allows industry players to store, promote, browse, find, buy and reuse existing subtitles easily. More information

What is a “subtitle provider” on Cinando?

A subtitle provider is a company on Cinando allowed by our team to reference, store or promote its subtitles using Cinando.

How become a subtitle provider on Cinando?

In order to share subtitles on Cinando, you need to apply. Read and accept the Terms and Conditions for Subtitles Seller and send this document to contactus@cinando.com.

You don’t have a Cinando account yet? Please go here

As a subtitle provider, how do I know if I have the right to share or sell subtitles?

To share or sell subtitles on Cinando it is necessary that:

1. You have Exploitation Rights for all media and for the legal duration of the copyright

2. Moral Rights have been waived by the translator(s) expressly and in written form

Also, when acquiring Subtitles, please ensure that:

1. You acquire from the translators / creators of the subtitles, the exploitation rights expressly in writing for all media, worldwide and for the legal duration of the copyright ;

2. The acquisition agreement with translators / creators shall expressly provide that the subtitles can be freely adapted ;

3. The invitation letter to your festival authors/producers of the subtitled film, shall provide the authorization to subtitle the film, and to freely adapt such subtitles ;

4. When possible, the subtitles translators/creators shall waive their moral rights to facilitate Subtitles exploitation ;

As a subtitle provider, can I upload a subtitle file without selling or sharing it?

Yes. You can upload a file and disable sharing / payment. A user will not be able to directly obtain the subtitle but could contact you.

Who can get subtitles on Cinando?

Anyone who has a Cinando account can buy or request subtitles from a subtitle provider.

Is Cinando Subtitles free?

Yes, Cinando Subtitles is totally free for users with a Cinando account. However, due to payment process, a banking fees will be took to sellers based on the amount of the sales. See bank fees cost here

How much does a subtitle on Cinando cost?

Cinando does not fix prices. However we recommend to our subtitle providers to set a fair fee around 200 / 300 Euros. Please, note the highest amount is limited to 999€. All prices include VAT + handling fee of 100% of the bank fees.

What format can subtitles be uploaded on Cinando?

Many subtitles format can be upload: PAC, UNIPAC, EBU, RTF, TXT, QTT, TT, NFLX, _TT, EBU_TT, ITT, SRT, SUB, VTT, SMPTE_XML, STL, SONY_ARCH, ROXIO_DVDIT SMPTE_TT, etc.

See other subtitles format here (none-exhaustive list).

What happens exactly when I upload a subtitle file?

1. An ISAN number is asked for the film and / or for its uploaded subtitle

2. A Quality check is performed in order to give technical information regarding the file

3. The file uploaded is transcoded on TTML (xml format) and archive on our server

What is a QC?

QC (Quality Check) is a conformity check performed by our partner TITRAFILM to give technical information on the subtitle file.

What does VOD / Festival grade mean?

Once uploaded and transcoded, the subtitle file is labeled VOD or Festival grade.

1. VOD grade: best quality. The requirements used to give the label are those used by NETFLIX for its subtitles.

2. Festival grade: good quality but some technical errors may exist.

What is MANGOPAY

MANGOPAY is the solution implemented on Cinando for providing payment methods between Cinando users and subtitle providers. https://www.mangopay.com/