MY ACCOUNT
Where can I find the 'My account' section?
Your account can be accessed by clicking My account on the toolbar at the top of
any page.
Who can register to Cinando?
Only professionals working within
the cinema industry can register for Cinando: mainly feature film producers,
distributors, sales agents and film festivals, as well as TV broadcasters and
distributors, VOD platforms, law firms or service companies which specialize in
the cinema and entertainment industry. Please remember that only companies can
register for Cinando. Freelancers are unable to apply for registration.
Every subscription must be
approved by the Cinando team.
What is the price of a yearly subscription and how can I pay?
A yearly subscription costs 85
euros. You can pay online by credit card or AMEX. To proceed with payment, simply
log in to your account and you will see the following sentence: "Sorry, your
company subscription has expired. Click here to renew." Click on "Renew"
to subscribe and follow the instructions. Please note that you can get
complimentary access to Cinando by registering with our international markets
partners.
Once my company is registered, how many staff members can join?
The subscription is for a company so you can add as many staff
members as you need.
What is a personal login and password?
Each member of a company has his/her personal login and password.
Once a new staff member is created, he/she receives an email with his/her login
details.
What if I forgot my password?
On the top right of the home page, click on "I forgot my password"
or "Member Access" and "Lost my password".
Your password information will be sent via email.
When I register to Cinando, can I access all features for free?
Yes, except for the premium services.
How do I add credit to my account?
In
'My account', you can buy credits in denominations of 10, 20, 50 or 100 euros (for
example: to send invitations to download an mp4 file or burn to DVD).
[return to top of page]
NEWS
How do I create news?
To create news, you can either:
-
Click on 'News' in the toolbar and access all your company news.
Click on "Create News"
-
Go to the home page in the section 'Latest news' and click on
"Create News".
-
Create an Advanced news post where you can add
multimedia features
When you create or modify news,
you can choose to temporarily hide your news until you want it to be published
and visible to all: choose "Visible" or "Hidden". You can upload files up to 1GB
(text, pictures, documents...) + one video up to 1GB.
How do I modify or delete my
personal news?
Visit either "News" in the toolbar
or "Latest News" in the homepage and click on "Modify" or "Delete". Your news is visible to anyone logged onto Cinando via the Latest
News section on the homepage or in your company
profile
FESTIVALS AGENDA
How do I manage my festivals agenda?
Festivals Agenda lets your peers know which festivals or markets you will attend. Access the schedule directly in the head
toolbar and choose to inform about your attendance ("Yes", "No", "Maybe"). By
clicking on "see all" at the bottom of the box, you can view the dates of all
festivals and markets and check the number and names of attendees.
-
On the home page, at the bottom right, you
can directly visit the Festival Attendance section where you can see the
attendees' lists.
-
MESSAGES
How do I manage my messages?
Click on the envelope icon in the toolbar and directly access 'My
Messages'. If you have unread messages, the number will appear in the red icon.
Click on "See all messages" to access your mailbox.
Your mailbox is divided in three parts:
-
Your messages
-
Your groups requests
-
Your screenings requests (Requests sent by a person to be
authorized to watch one of your films. This means you ticked the box "On
requests" when you uploaded a title to the screening room.)
A new message system is under construction. Currently you are not
able to send private messages in your Cinando mailbox. This feature will be
available soon. In the meantime, please note that you can:
-
Send
emails when visiting a person's profile by clicking on the envelope icon
-
Send
a private message in Cinando if the envelope is red and not clickable (this
means the person hid his email address and chose to communicate only via
Cinando).
How
can I add contact information to my Outlook contacts?
Visit a user's profile page. To the right of the
person's name, you have a range of icons.
-
GROUPS
How do I browse for groups?
- To browse for groups, click Groups on the toolbar, then the See All Groups button on the right side of the page to access the Groups List.
-
How do I create a group?
You can create your own group(s)
and invite people to join.
You have the choice between three
visibility options:
-
Public: people can join immediately.
-
Private and visible: people can view groups and ask to join
-
Private and invisible: only you can invite people to join. Once your
invitation has been accepted, you can view what's going on in the group.
You can then privately
communicate with the members of your group by publishing "Postings" (see
below).
To create your group: click on
'Create a new group' in 'Groups' section. Fill in the requested fields and clearly
describe the purpose of your group. Specify the status of your group, then
validate.
How to join/leave a group?
In the 'Groups' tab click on 'See
all groups' and click on the button "Join a group" or "Request to join". To
leave a group, go to the group and click on the red button "Leave group" on top
right of the page.
What are postings?
Postings are similar to 'news' items except
they are restricted to a group or a network. You can only view postings if you
are a group member. They allow you to upload images and videos or share private
information (looking for advice, for cast and crew, asking financial or tax
issues...).
How to create postings?
Postings and their comments appear in a
specific page within your 'Groups' tab. Click on 'postings' to access all former
postings, then click on the green button 'Create a posting' to create one. You
can choose to be notified of new postings by clicking on the button "Notify me
of new postings".
How
to invite someone to a specific group?
Once you are on a profile, click
on 'Invite to join a group' button: 
.Once
you have sent an invitation, this button will become inactive.
How to
remove someone from one of my groups?
Click on ''Remove from my group" button:
in the user's profile or directly in the group's page.
How
do I know if I have received invitations?
You are not notified by email if
you have received an invitation. To view your invitations, visit your
"Messages" and the "Groups requests" section.
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PROMOTE
MY PROFILE
How do I change my profile/company information?
Click on 'My Profile' and click on "Update my data" in your
company/profile/film page at the top right.
How do I change preset information?
Some of your company data is not able
to be changed directly by you as it has been preset by previous entries and/or
validations from the cinando.com team. In the Company section, these fields
are: Company Name, Member of. If you wish to change these
fields, send a request by email to contactus@cinando.com indicating the old data, the new info and the reason for the change.
-
My company profile
What
is the buyer status?
The
buyer status means the company has a "buying" activity (sales agency company,
distribution company...)
How
can I get it?
When you work in a sales or distribution company, an
automatic request for a "buyer status" is requested. The "buyer status" is delivered
by the Cinando team depending on your market attendance, your acquisitions and
your library titles. You cannot choose to be listed as a buyer on your own. As
it is certified information, it needs to be approved.
How can I customize my company's activities?
Specify your acquistions by media (theatrical release, video, television, VoD, or Airlines and Ships) and list whether your company is active in domestic or worldwide markets. Distribute your films in countries other than where you are based? Write the countries or regions in the
Other field.
How
to delete my company account?
Go
to your company page. Click on "Update my data". Click on "Delete" down at the
bottom of the page.
-
My staff and personal profile
How
do I create an account for a new staff member?
Go to your company page in "My profile" tab. Click on the
tab "Staff", click on "Update my data". A section "Add a new person" appears.
Follow the steps and do not forget to validate each step. The required
information to add a new member is: first name, last name, email address, job
title. Each member of the company has his/her own login details (username and
password) which are sent via email as soon as the new profile is created.
How
can I update ranks of my staff members?
Go
to your company page. Click on the tab "Staff", click on "Update my data". On
the left, you have a rank number next to each staff member. Change it and
validate at the bottom of the page. The staff members will appear in the order
you defined.
How
do I hide my email address?
Go
to your profile page and click on "Update my data". Below your email address, select
the box "Hide my email address".
How
can I be listed as a buyer?
Once
you get the "buyer" status for your company, you will be able to choose the
"buyer" mention for each staff member.
How
can I hide a person?
Go
to the user's profile. Click on "Update my data" and click on "Hide this
person" at the bottom of the page.
What
are admin rights?
Admin
rights allow a person in your company to modify your company or film details and
to manage viewing rights of films and send invitations to watch them.
How
do I remove admin rights for a person?
To set up admin rights you have to go to a
person's profile, click on "Update my data" and go to the admin rights entries
(on the middle right of the page). If you have admin rights yourself and want
to remove them from a member, you can follow the same process. Please note that
if a person does not have admin rights, he/she will not be able to update any
data.
How
do I delete a person from my company account?
Go
to the person's profile. Click on "Update my data" and click on "Delete" at the
bottom of the page.
How
do I forward my personal profile to a new company?
Send an email to contactus@cinando.com.
-
MY FILMS
How do I create a film page?
Go to your company profile. Click on "Update my data".
Choose a tab in which you want to add your film (Line
Up/Acquisitions/Library)
-
Line Up: recent films for international
sales or produced films
- Acquisitions:
titles acquired by domestic distributors
-
Library: all your catalogue titles
NOTE: If your film has a market screening, the information will automatically be filled in by the Cinando team.
Follow the steps and fill in information about your movie.
Validate each step.
How do I upload stills and trailer/promo-reel to the film page?
This option is available only for
"Line-up" and "Library" titles. Go to your film page located in "My Profile".
Click on the green button "Upload and manage your media file". A pop-up window
opens. Select one of the tabs: video (trailer, promoreel), photo or documents
and upload them. For your information, if you upload a trailer it appears on
the film page and the video is automatically played.
How can I mention that my titles are selected in a main film
festival?
Go to your film page. Click on "Update my data". For main
international festivals, the information is managed and checked by Cinando. You
are not able to fill in the "Festival and Awards" box by yourself. For other
festivals, you can mention the information in the box "Other Events".
What is the "Other events" section?
"Other events" concern festivals or markets information except for
main international events information which is handled by Cinando.
How can I modify my film's visibility?
You can restrict access of your film to Cinando members only, move it to your Library (if you are not selling it) or hide or delete your film entirely from the database. To modify your film's visibility, go to Update My Data on the film page, then click Update My Data button at the top right. Scroll down to the bottom to easily adjust visibility settings.
How do I manage information about markets and screenings?
See the markets section for more information.
How can I select countries where the rights of the film are
available?
Go to your film page. Click on "Update my data". Down near the
bottom of the page, you have a section "Rights" where you can select
territories for which the rights are still available. The countries are sorted
out alphabetically by continent.
How do I manage acquisitions statistics in my company profile?
You can see statistics in your company profile. The statistics are
automatically generated based on the information updated in your acquisitions
tab.
How can I switch a title from my line-up to my library (and
reverse)?
Go to your film profile. Click on "Update my data". Down below the
page, you can select the option "Move it to your library section if you are not
selling it". If you want to move the film from the library section to the
line-up one, follow the same procedure.
-
MY SCREENING ROOM
How secure is the Screening Room?
The Cinando Screening Room is an online, dedicated and secure place
to upload, screen and share your films and is completey free. Access to Cinando is restricted to film industry professionals. The Cinando
team regularly updates the Cinando database and pays particular attention to
the eligibility criteria of its members. When you choose to screen a film on
Cinando, you keep total control of it. You are able to manage your viewing
rights and therefore choose who will be able to watch your films among the Cinando
community: distributors, sales agents, festivals, all Cinando members, or access
by request only.
You can also restrict the access to more precise targets:
- a geotarget restricts access to companies based in the
territories where your film has not already been sold
- a personal target allows you to grant access to your film to a
customized list of companies
You will also be able to hide your film at any time if necessary
and to send personal invitations, even to non-Cinando members.
But that's not all! To ensure added security,
a film is watermarked with the name of
the person watching and an ID number is automatically generated by Cinando. Thanks
to this system, you can keep track the viewers and begin to work out deals with
interested companies.
How do I upload a film to the online Screening Room?
Here is the step-by-step process to use the Cinando online Screening Room:
-
1. Select one of your films (or create it) in My profile, then Line-up tabs.
Then open the 'upload manager' by clicking on the green button.
A pop-up window should open.
Choose the "Full
movie" tab and follow the instructions.
Please
remember that you must upload an image (poster or film
still and give basic information about the
film (duration, language...) prior to being able to upload the film.
If the box "Select a
file" does not appear, you will need to download and install Java, which
you can get by clicking
here. If you need help with installing Java, view the instructions on
their website. If you still encounter problems, you may need to enable Java in
your web browser.
Use a digital file of the film, with the proper subtitles (English is recommended).
If you only have a DVD, first you must convert it -- quick
and easy with these instructions.
Technical requirements:
- Accepted formats: mp[e]g, avi,
vob, mov, mp4 - file size < 5 GB
- Encoding: resolution
720x480 or better - bitrate > 2MBit/s - 48kHz sound AC-3 / AAC / FLAC / MP2
(> 128 kBit/s)
- Video Codecs:
H.264/MPEG-4 AVC / MJPEG / MPEG-1 / MPEG-2 / QuickTime Graphics
- Multiplexed files only
(audio and video in one file) - no anamorphic material. (file has
to be 4:3 or 16:9 originally).
For best encoding results we recommend: .mp(e)g file format with MPEG 2
video codec or H.264/MPEG-4 codec for best quality.
2. Choose the viewing rights
When
uploading, you will have to choose your viewing rights settings.
You will be then able to modify
this choice by clicking on "Manage rights and invitations" in the film page.
Choose to whom you grant viewing
rights to your film:
Distributors, Sales agents,
Festivals: grants access to
these categories. Eligibility of these companies is checked by the Cinando
team.
All Cinando members: grants access to all Cinando users.
You
can filter these companies by country and restrict access only to countries
where the film is available (based on the countries you select as available by
updating the film page).
One of my lists: Choose a previously created list of people to
whom you would like to grant viewing rights. Note that this option does not
automatically send invitations to buyers: they will see that the film is
available but will not receive an automatic notification.
Further details:
-
Authorize requests: Select this box to allow users without viewing rights see that
you have uploaded a film and so they can request to see it. Otherwise, only
users with viewing rights can see that you have uploaded a film. This option
provides users with the knowledge that the film exists, while preventing
unwanted users from viewing it. All requests are sent to the person indicated
in the box labeled "Requests will be sent to..." who can choose to accept or
simply ignore the request.
-
Private Sharing: Gives you the option to prevent your film from appearing in
search, but allows you to share privately among invited
guests.
-
Disable: Select this option to hide your film completely, even from people
to whom you have already granted viewing rights.
Click on the "Select a file" tab just below to select your file or
drag & drop it into the box. The process may take a few hours: reduce this
window and continue to work, but DO NOT CLOSE IT.
If the upload is stopped for any reason the part of the file
already uploaded is saved and the upload will resume from there. Re-open this
Upload Manager and select the SAME file again. Once the upload is complete
(100%), you can close the window.
The film should be available within the next 24 hours (check its status in the
'Manage your files' tab of the Upload Manager). Now you can modify the film's
viewing rights.
Once uploaded, your film will appear in the Screening Room and in
your film page. You should be able to modify the viewing rights in the "manage
rights and invitations" link (under your full movie player).
3. Send personalized invitations by email for streaming or an mp4 file to burn to DVD
In the Manage Rights and Invitations section, in the right block, you can invite
Cinando members or send a 24-hour invitation to other people by entering their
e-mail addresses. In all cases, your invitee will receive an invitation e-mail,
explaining which invitation it is and the process to follow. You can add a
private message to this e-mail if needed.
You can choose two different invitations:
-
For streaming only: the person will receive an email link and the streaming will be
available from this moment. For Cinando members, the streaming link does not
expire (you can remove access at any time by clicking the
cross icon). For non-members, streaming is limited to 24 hours
from the moment the video is played. If necessary you can reactivate the link by clicking on the lock icon.
-
For streaming + downloading an mp4 file: For Streaming, the same
rules apply as above. In addition, the mp4 invitation is a
paid service that costs 1.20 euros per invitation. You can add
credits in the My Account section.
Please note that you can track your
invitations in the same section. (For mp4/DVD invitations, a status specifies the
process step of your DVD). You are able to delete an invitation if you need to
remove it. If an invitation is removed, the person will not be able to watch or
download the film anymore and the invitation link will disappear:
-
Streaming invitation
-
Streaming + downloadable mp4/DVD to burn :
o
mp4/DVD encoding
o
mp4/DVD ready
o
mp4/DVD error
o
mp4/DVD downloaded
o
mp4/DVD expired
(appears if the mp4/DVD file has not been downloaded within a month)
Do invitations expire?
The mp4/DVD file will be re-encoded and individually watermarked with the
name of the person you are inviting. If you want, add a secret code
that only you will be able to forward to your invitee. The
mp4/DVD will be
available approximately 24 hours after you send the invitation. 24 hours after
the first download, the link becomes inactive and the downloading button
disappears. If the person has not downloaded the mp4/DVD within a month, the link
becomes inactive. For Cinando members, you can revoke
access by deleting a film invitation after any amount of
time your prefer.
What are the viewing reports?
The viewing reports are spreadsheets which gather who watched your
film, when and for how long.
You can access these reports in the film page by clicking the
"viewing reports" link below the full movie player.
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STAY INFORMED
SEARCH
How
do I search for information?
Cinando offers you three ways to browse the database: Quick
Search to browse the entire database in every category, Database Finder
to browse for a specific category, and Advanced Search for a
filtered search of a specific category.
1) Quick search:
At the top left of the home page, you will find the Quick Search tab.
Type in a film or browse for a person or company name and the results will be
sorted out by categories.
2) Database Finder:
Database Finder is just below the Quick search tool on the home
page. The autocomplete system will target the result as soon as you are writing
what you are looking for!
3) Advanced Search
Within each tab in the home page (Companies/People/Films), you are
able to use a dedicated advanced search tool. You can choose many filters so to
make your search all the more precise. The "Finder" works as a database finder
tool but within the chosen category.
Search within the database and narrow down your results by adding
criteria. By ticking the boxes below the keywords filter, you can restrict
the keywords search. If you click on 'Reset all filters', it will cancel
all your criteria choices (except the market filter). To know more about a
market filtered search, please visit the "Markets section" below.
You may sort the results of your search by
clicking on the little arrow next to the headings of each column (ex: Company
Name, Activities or Country...). You can also choose to have from 10 to 50
results per page.
The keywords entry restricts your search to the typed word browsed in the following categories:
-
Name, Profile, Objective for a company search
- Company, Name, Job for a people search
-
Title, Company, Synopsis for a film search
You can combine the keywords search with the chosen criteria above (country, language,
etc.).
Don't forget you can create lists from your advanced searches
results (cf. Lists), export results to Excel and be notified on the new entries
matching your results (cf. Notifications)
-
MARKETS
How
do I find information about markets?
To have specific information on
markets, you can use our markets section. It appears in each tab "Companies",
"People", "Films" within the Advanced search tool. You can select market
filters and choose the market you want to browse. Please remember that when you
browse a market, you can use other filters on your left at the same time.
Available features in the Companies
tab market section:
If you select a market, in your
results will appear all the market companies attending. You can narrow your
search on exhibitors.
NOTE: Keep in mind
that if you are looking for prior screenings in past festivals, you must clear out the current festival and select
None in the Market Filter.
Available features in the People
tab market section:
If you select a market, the
market attendees will appear in your results.
Available features in the Films
tab market section:
-
-
You can click on the button "Screening schedule" to access the
screening schedule of the market (days, hours and venues of all the market
screenings).
You can sort the results by day,
time of screening and other filters. Once a screening is selected, you have the
opportunity to schedule the screening on your Outlook calendar by clicking on
the icon.
-
Films in screening: you can search for films and select different
types of screenings in the market, restrict your search to Market Premiere
or Market Debut or restrict your search within a particular festival
selection related to the chosen market.
-
Market Premiere: A completed film is screened at
market
for the first time$
-
Market Debut: When a film project is introduced (but not screened) at a market for the first time
MY MARKET ACTIVITY
How can I mention my temporary address at a market?
Under the section for the
upcoming market, edit the contact details for your company in update mode. You
must choose whether the address is an office (delivery of mail and
meetings conducted) or only a contact address (delivery of mail
only).
How can I be indicated as a market attendee on my profile page?
You are not able to mark it on your
own. We are in partnership with main international markets and as we receive
attendees' lists, we will update your attendance on Cinando.
What
is the market status of a title?
A market status covers the following:
-
Also available: the title is not showcased during the market but
is available for sale.
-
Line-up: the title is part of the line-up introduced at the market
-
Screening: the title has a venue screening in the market
-
Promo-reel screening: the title has a promo-reel screening
-
Screening at market booth: the title is screened at the booth
-
Video Library: the title can be watched on specific computers
within the market.
-
Producers Project: the title is selected in the Producers Project
section
You can set up and change the market status of a title by going to
the film page. Click on "Update my data".
How can I add screening schedule of my market line-up?
Screening schedules are updated by the Cinando team directly. Once
we receive the official screening schedules, we will update your film page as
necessary.
What is the market history?
The market history sums up all
the markets where the film was introduced. If you choose to include a
title as part of your market line-up, it will appear in your market history
section. You can view the market history in the film page in the section 'Previous
markets'. Click on "Full history" to view all previous markets. You cannot
manage this section which is automatically filled in based upon information you
specified.
-
LISTS
How do I create a list?
There are two ways to create lists from the database:
-
Starting from a Multi criteria Search (see section above), simply click on
Add to favorites
-
Starting from an empty/existing list where you can add people,
companies or films by clicking on "Add to my list" 
You can then select which list you want to enter this contact or
film.
How do I manage my lists?
In the "Lists" menu on the toolbar, click on each list to modify.
You will be able to rename, duplicate or merge them. You can add a memo to each
item, export your lists to Excel, or print them directly.
NOTE: E-mail addresses are not shown in lists due to our anti-spamming policy.
Only verified Sales Agents will be able to access the e-mail addresses (upon approval by Cinando). If we receive complaints from other members, Cinando reserves the right to remove access to e-mail lists.
NOTIFICATIONS
How do I create and manage a notification?
You can choose to be notified on:
-
updates of a specific film in a company line-up's film page
-
new postings in one of your groups
-
new items matching your film search criteria in the Advanced
Search film page
-
new films in the Screening Room
-
new messages
To manage your notifications, click on My Preferences and select the frequency (daily, weekly or monthly) you wish.
[return to top of page]
Watch
SCREENING ROOM
How do I watch films?
Click on the tab Screening Room or access
it by clicking on "See all" in the home page "Now available in Screening Room" carousel.
As in Advanced Search, you can browse the Screening Room by filters. Some
titles are viewable directly. For some titles, you can be asked to send a
request before being authorized to watch the film. The request will be
automatically sent in the Cinando mailbox and email address of the rights
owner. To upload a movie in the screening room refer to the "My Screening Room"
in the "Promote Section" in "Help"to receive email notifications.
CATCH-UP ON FESTIVALS & MARKETS
Click on the Festival in Focus tab or visit
the home page section Catch-up on Festivals which showcases the current and
upcoming events. When clicking on the "Catch-up" section, you can also access a
user's market/festival dedicated page. If there is recent info on a market, it
includes films screened in the market whose companies accepted the promotion on
Cinando.
What
do I do if I want my film to be part of a Film/Market focus?
If there is a partnership with the market/festival and
your film is part of the festival selection or presented in the market, we will
directly contact the company to offer the film to appear in the Film/Market
focus.
-
TRAILERS
How can I watch trailers?
Discover
new trailers on the home page and find them again in film pages: the trailers are
automatically played.
[return to top of page]
Accessibility
CINANDO FOR iPHONE
Cinando for iPhone provides film professionals with on-the-go access to the leading online network in the industry.
- Explore the entire Cinando database of companies, people, films and screenings
- View film details (including synopsis and film stills)
- Get daily updates during film markets
- Connect with professionals attending festivals and markets
- See the full schedule and locations of market screenings
- Export screenings directly to your calendar
- Current market database available in offline mode all year round and during main markets.
Download the app
now!
CINANDO MOBILE
For users of other smartphones, use the mobile version of Cinando at
m.cinando.com.
WEB
BROWSERS
Cinando.com is designed to work
with most modern Web browsers. For best results, cinando.com recommends you
always use the current version of cinando.com supported browsers. In addition
to improving your experience on cinando.com, upgrading your browser will
display Web pages faster and provides the latest security updates.
Getting the best web browsing experience on cinando.com
- Cinando.com supports
Microsoft Internet Explorer 8 or higher, Mozilla Firefox 3.5 or higher, or
Apple Safari 5 or higher, and Google Chrome. These browsers are widely used,
and their manufacturers provide continual security updates. Cinando.com is
currently not supporting advanced functionality on the Opera browser.
- Be sure JavaScript is
enabled while using cinando.com. This allows interactive features to work
properly.
- Be sure cookies are
enabled. "Cookies" are small files that cinando.com and other Web
sites store on your computer, allowing those sites to "remember" your
preferences and require you to enter your password less frequently. They also
allow you to use certain features in the black toolbar on the Cinando website.
- If you use a pop-up blocker, you may want to temporarily allow
pop-ups while on cinando.com. This ensures all information is displayed and all
cinando.com interactive features will work properly.
|
Web Browser |
Download Resources |
|
Microsoft Internet Explorer 8 or later |
Windows (Apple no longer supported) |
|
Mozilla Firefox 3.5 or later |
Windows and Apple |
|
Safari 5 or later |
Apple |
|
Google Chrome |
Windows
and Apple |